| Q. |
How do I make my room reservation
? |
| A. |
To make reservations, please
use our Secured Online Reservation Form available
on this website. Please ensure that you furnished
all the required information as specified on the Reservation
Form. |
| Q. |
When I submit my reservation form,
where does my request go? |
| A. |
It will go to our Reservation Department. |
| Q. |
How long will it take the Hotel
to respond to my reservation request? |
| A. |
|
| Q. |
I don't have 24 hours to wait
for confirmation. What can I do? |
| A. |
|
| Q. |
What happen if after 36 hours
we do not receive any respond from you? |
| A. |
As you are aware this booking
is via online and there are many possible factor that
your reservation does not reached us may be due to
server’s error or due to some other technical problem.
Please e-mail back to us at maxcarry@yahoo.com
@ maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How do I know my reservation is
confirmed? |
| A. |
When you received our acknowledgement
via the e-mail or fax within 24 hours and not later
than 36 hours. Reservations are deemed secured if
guaranteed with credit card or a prepaid Cash Deposit
into the hotel's Bank Account. |
| Q. |
After filling up and submission
of my Reservation Form how do I know if my reservation
is confirmed? |
| A. |
Within 24 hours and not later than 36 hours, you will
be contacted by e- mail informing you on the status
of your reservation. |
Q. |
How do you
respond back to us on our confirmation ? |
A. |
We shall be responding back to
you via e-mail. We do not call or we do not fax to
you unless requested to do so. Please ensure that
you furnish to us an accurate e-mail address/es. |
| Q. |
We seem to unable to locate your
telephone number on this website ? |
| A. |
This website and the rates displayed
on this website are specially formulated for Internet
Booking Only. Guest that calls in at the hotel shall
not be entitled to our Internet Promotional Rates.
This is the reason why we do not furnish Telephone
contact. |
| Q. |
What happens if I encounter problem
with my reservation upon checking-in? |
| A. |
It is advisable for you to quote
your confirmation number if you were given one but
if you were not, it would be advisable for you to
print out the confirmation letter and bring along. |
| Q. |
What do I need upon checking-in
? |
| A. |
If you are given a confirmation number please quote
it during checking- in and if you do not it would be
advisable for you to print out the confirmation letter
and bring along. |
| Q. |
How far ahead should I make the
reservations? |
| A. |
At least 72 hours before arrival date. |
| Q. |
Is it advantages for us to book
early ? |
A. |
Yes it would as most of the time
we are always fully booked. In order not to get disappointed
please make your booking as early as possible. |
| Q. |
During the reservation I gave
my credit card details but upon checking in I decide
to pay cash. Is this possible ? |
| A. |
Yes this is possible. We do not
collect payment online. We do not deduct from your
credit until you arrive at the hotel/resort, the credit
card details is merely to guarantee your reservation
only. You may pay cash upon check in instead. |
| Q. |
What are the means for us to guarantee
our booking ? |
| A. |
To guarantee your booking we
would request for your credit card details. For those
without credit card details we would instruct then
to make a cash deposit into the house’s bank account.
Please indicate in the Reservation Form that you wish
to pay by Cash. |
| Q. |
Which would you prefer us to use
to guarantee our reservation, by Credit Card or Cash
Deposit ? |
| A. |
Depending where you are from,
if you are from Overseas we would prefer Credit Card
due to the troublesome procedures of having to go
to the nearest compatible banks to make the cash deposit.
To make your reservation and confirmation process
easier and faster we would prefer Credit Card. |
| Q. |
If we do not have a Credit Card
can we make our reservations via your Online Reservation
Form and what are the procedures ? |
| A. |
Yes you can make your reservations
via our Online Reservation Form. The procedures would
be as follows. You are to fill up our Online Reservation
Form and please indicate to us that you are paying
by Cash. We shall give you further instruction on
how to make your Cash Deposit into our hotel/resort
Bank Account during the confirmation stages. |
| Q. |
Do you collect payment during
the Reservation stages ? |
| A. |
No we do not collect payment
during the reservations stages. During reservation
stage we need your credit card details for the main
reason to guarantee your reservation. |
| |
|
| |
|
| Cancellation Policy |
| |
| Q. |
How do I change or cancel my reservations
? |
| A. |
Through the telephone, facsimile
or e-mail. Please specify your Confirmation Number,
Name, Hotel/Resort, Check In Date and Check Out Date.
We would prefer by e-mail as it is faster to do so. |
| Q. |
What is you hotel/resort's Cancellation
Policy and what are the penalty if we defaulted ? |
| A. |
Our Cancellation Policy and Penalty
Charges if any, are contained within this website
either on the Accommodation or Room & Rates or
Promotional Packages Page. Please look for these information
within this site. |
| |
|
| |
|
| Payments
|
| |
| Q. |
What credit card types are accepted
for guarantee/deposit or payment at your hotel/resort
? |
| A. |
Any major credit card is acceptable here. |
| Q. |
Do your hotel/resort accept Visa
Electron Card ? |
| A. |
No we do not accept Visa Electron Card. |
| Q. |
When do I have to include my credit
card number? |
| A. |
When you fill up our Secured Online Reservation Form
to guarantee your reservations. |
| Q. |
Is it safe to use my credit card?
|
| A. |
Yes, Our Secured Online Reservation Forms are encrypted.
|
| Q. |
Why do you need my credit card
number and expiry date? |
| A. |
To guarantee the reservation during peak period or
late arrival. |
| |
|
| |
|
| Rooms & Rates
|
| |
| Q. |
Based on the rates offered on
your website, is it possible for us to ask for special
discount ? |
| A. |
Rates portray on this website
are our Internet Promotional Rates. It is the discounted
rates meant for Internet booking only. Only bookings
made via this website are entitled to these Internet
Rates. |
| Q. |
What about special discounts? |
| A. |
No discount will be given based on these Internet
Promotional Rates. Please look for our Promotional Packages
if any. It would be cheaper. |
| Q. |
We are Airlines Staffs, are we
entitled to Airlines Rates? |
| A. |
We do not have rates for Airlines
staffs, please make booking through your respective
airlines for rates accorded to the respective airlines
if any. Our rates are Promotional Internet rates. |
| Q. |
We are Malaysian Government Staff,
are we entitled to special rates ? |
| A. |
No. Our rates are special Internet
Promotional rates. Please check with the respective
department if there are any special rates accorded
to Malaysian Government staffs. |
| Q. |
We are Government
Employees of a Foreign Government, are we
entitled for a special rates ? |
| A. |
No. We do not have any special
rates for Government Employees from a foreign government. |
| Q. |
What are the check-in & checkout
times for a room? |
| A. |
Check-in time is 2.00 p.m and check out time is at
12.00 p.m. |
| Q. |
What is the earliest time I can
check-in into the hotel room ? We will be arriving at
the hotel/resort early in the morning? |
| A. |
Our normal Check-In time is 2.00pm.
Our earliest Check-In time is 12.00 noon. Early check-in
are subject to availability of rooms. |
| Q. |
Do you have Baby Cot ? |
| A. |
Yes we have baby cot and we provide baby cot free
of charge. Please enquire at the reception upon check-in. |
| Q. |
We will be arriving at 5.00 am
in the morning, if we check-in at this time, do you
consider this as 1 night? |
| A. |
Yes. Our new day starts at 6.00 am. |
| Q. |
Our flight home is at 12.00 am,
we would like to check out late at 8.00pm, What is your
rate for late check out? |
| A. |
The normal room rates available on the website applies. |
| Q. |
We will be
arriving at the Hotel at roughly around 3.00am, so
can we check in at that time? |
| A. |
Yes, but you shall be charged
in accordance to the rates shown on this website.
Please indicate in your reservation form your arrival
time. |
| Q. |
We are aware
that your check out time is 12.00 noon but due to
our late flight, we wish to stay on until 3.00pm.
Is this chargeable ? |
| A. |
Late check out until 3.00 pm
are usually not chargeable but is always subject to
availability of rooms. Please indicate in your reservation
form as we may be able to accommodate your request
free-of-charge if room are available. |
| Q. |
We are aware
that your check in time is at 2.00 pm, but we would
like to check in at 10.00 am, is this chargeable ? |
A. |
Early Check in are usually not
chargeable but is always subject to availability of
rooms. Please indicate in your reservation form as
we may be able to accommodate your request free-of-charge
if room are available. |
| |
|
| |
|
| Location |
| |
| Q. |
What are the directions to the
Hotels? |
| A. |
Our location map is available on our location
webpage within this site. |
| |
|
| |
|
| Transportation
|
| |
| Q. |
Is there a hotel shuttle service
to/from the airport? |
| A. |
Yes we do have our Airport Transfer
Vehicle but it is chargeable. Please indicate in the
reservation form that you require the Airport transfers.
We shall give you the quotation for Airport Transfer
during the confirmation of your bookings. |
| Q. |
Which is cheaper, your Airport
Transfer or the Public Transport ? |
| A. |
The public transport is obviously cheaper. |
| |
|
| |
|
| Hotel Facilities
|
| |
| Q. |
What are the facilities offered
at your hotel ? |
| A. |
The complete description of the
hotel/resort is available within this website. If
you are unable to locate, please e-mail to us at maxcarry@tm.net.my |
| Q. |
What are the facilities available
in the rooms? |
| A. |
The complete description of the
hotel/resort is available within this website. If
you are unable to locate, please e-mail to us at maxcarry@tm.net.my
|
| Q. |
Do we need adaptors or transformers
for our electrical devices? |
| A. |
If you are from Asians countries,
adaptors or transformer are not needed but advisable
to carry with you as some electrical voltage may differ.
In Malaysia, the electricity runs on 240 volts with
50-cycle system. |
| |
|
| |
|
| Malaysian Law
|
| |
| Q. |
Is there a speed limit on the
Malaysian roads and are seat belts required? |
| A. |
Speed limits vary on each road.
The normal speed limit on the highway is 110 km/hr.
Speed limit signboards are available for reference.
Please do not exceed the speed limit. Seat belts are
required for the driver and the front seat passengers.
|
| Q. |
Do we need a Malaysian Driving
Permit to drive in Malaysia. |
| A. |
If you carry a valid International
Driving License, you may not require a Malaysian driving
license. However, please check with the Malaysian
Road and Transport Department for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will we be driving on the same
side of the road as in U.S.A ? |
| A. |
No. In Malaysia we drive on the left side of the road.
|
| Q. |
How much can I take currency back
to the US tax-free? |
| A. |
Under the Travelers Declaration
regulation, permitted currency limits are as follows
: A resident and a non-resident is permitted to carry
into and out of Malaysia, RM notes not exceeding RM1,000
per person. There is no limit on the amount of foreign
currency notes or traveler’s cheques carried into
Malaysia by resident and a non-resident. A resident
is permitted to carry out of Malaysia, foreign currency
notes including traveller's cheques, not exceeding
RM10,000 equivalent per person. A non-resident is
permitted to carry out of Malaysia, foreign currency
notes including traveller's cheques, not exceeding
the amount brought in. |
| Q. |
What is the legal drinking age?
|
| A. |
18 years old. |
| Q. |
Are there any restriction of drinking
alcohol in Malaysia. |
| A. |
Throughout Malaysia consumption
alcohol is allowed except muslims are not allowed
to drink in public in the state of Kelantan and Terengganu.
Most of the hotels/resorts in Kelantan and Terengganu
do not serve alcohol. Please check with the front
counter for more info on this matter. |
| |
|
| |
|
| Travel Document
|
| |
| Q. |
Do I need a Visa? |
| A. |
Depending upon which country
you are from. Please check with our local representative,
embassy, consulate located in your respective country.
The following webpage may be able to provide to you
some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
| |
|
| |
|
| Miscellaneous |
| |
| Q. |
Does anyone in Kuala Lumpur speak
English or any other language? |
| A. |
English is the common language
used here.Our national language is Bahasa Malaysia.
Malaysians commonly speak Bahasa Malaysia, English,
Mandarin, Tamil, Cantonese, and Punjabi. |
| Q. |
Do we need to change money before
or upon arrival? |
| A. |
For your convenience, it always
advisable to change to local currencies as all transaction
in Malaysia will be in Ringgit Malaysia (RM). However,
there are moneychangers and banks nearby to do these
transactions. |
| Q. |
Where can I exchange currency?
|
| A. |
At the moneychanger or banks. |
| Q. |
Are clothing and shoe sizes the
same in Malaysia as in the US? |
| A. |
No. |
| Q. |
Are all museums closed on Sundays
and Mondays? |
| A. |
No. |
| Q. |
Do women have to wear hair coverings
in Malaysia? |
| A. |
No. Only in places of worships. |
| Q. |
What is the standard tipping practice
in Malaysia? |
| A. |
There is no tipping practice in Malaysia. Tipping
is at your own discretion. |
| Q. |
What's the weather like there
in Malaysia ? |
| A. |
Malaysia has an equatorial climate
with uniform temperatures throughout the year. If
you are coming to the East Coast of Malaysia, especially
to Kelantan and Terengganu, most of the hotel and
resort along the east coast here are closed from November
to January due to the monsoon season. Please check
with us on this information. |
| Q. |
Where can I get information about
traveling around Malaysia ? |
| A. |
Please refer to the following website for more details
on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can I find details on Museums
in Malaysia ? |
| A. |
|
| Q. |
Where can I find literatures on
some of the outstanding buildings and infrastructures
in Malaysia ? |
| A. |
Please refer to the following website for outstanding
buildings and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where can I find details on Fine
Dinning, Bistros, Cafes , Delis, Restaurant, and Hawkers
Centres in Malaysia ? |
A. |
|
| Q. |
Where can I find details on getting
to Malaysia, getting around Malaysia and getting around
Kuala Lumpur ? |
| A. |
|
| Q. |
We wish to know more about public
transport to your hotel, where do we find the said information
? |
| A. |
|
| Q. |
Where can I find the location
map of all the major island resorts in Malaysia? |
| A. |
Please refer to the following website for details
on location map of all the major island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where can I find the list of Calendar
of events in Malaysia ? |
| A. |
Please refer to the following website for the complete
list of Malaysia’s Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where can I find details of shopping
complexes in Kuala Lumpur and in Malaysia ? |
| A. |
Please refer to the following website for details
of shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where can I find details of shopping
complexes on Langkawi Island ? |
| A. |
Please refer to the following website for list of
shopping complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where can I find details of Embassies
and High Commissions of Foreign Countries in Malaysia
? |
| A. |
|
| Q. |
Where can
we obtain Useful telephone numbers in Malaysia such
as Emergencies, Police, Hospitals, Medical Centres,
Taxi, Cabs, Busses, Car Rentals, Coaches, immigration
and all the necessary numbers while in Malaysia. |
| A. |
Please refer to the following website for all these
details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where can we find the list of
good hotels and resorts in Malaysia ? |
| A. |
Please refer to the following website for the list
of good hotels and resorts found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
|
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